We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need your order number as proof of purchase.
To start a return or for any questions, you can contact us at firstname.lastname@example.org.
Within the 30 day window we accept returns for:
- Does not fit / ordered wrong size
- Not satisfactory / Expected something different
- Arrived damaged
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please also attach a picture of the damages to your e-mail.
We are so convinced of the durability of our product that we offer a Lifetime Warranty, should it ever randomly break.
The Lifetime Warranty will NOT apply if:
- The Twusch was NOT installed correctly
- Something fell or was dropped into the toilet, which led to the damages
- The vehicle was in an accident, which led to the damages
If you ordered the incorrect item please contact us at email@example.com and we will find the best solution to arrange an exchange.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.